Do
you deliver worldwide?
Yes we deliver to all countries in the world.
How long will delivery take?
For an indication as to how long delivery will take please look at
shipping
and delivery times on the shipping section of our customer help section.
All orders that are in stock will be shipped the same day where possible,
if the order is received before midday GMT.
Do you accept
alternative methods of payment other than credit card?
Yes we do, click here for more details.
I have forgotten
my password.
Please email your name and email address to passwords@lookfantastic.com
How do I change
my billing address?
Please email your new billing address to support@lookfantastic.com
and we will change it for you. This will not affect your ability to
order and you will still be able to order online before it is changed.
What is members
Discount and when does it apply?
Membership discount is available on virtually all single product items,
but not on all of the already marked down products. Marked down items
typically include packs and special offers. Although sometimes certain
offers and packs will also attract members discount on top of the discounted
price. Packs also benefit from lower shipping rates making them even
better value.
What is the Which
Web Trader Scheme?
Being part of the Which web trader scheme means we must meet certain
criteria and stick to certain rules. Click here to read more about the
Which?
Web Trader Code of Practice
How do I order?
For help with ordering click
here.
Can I place my
order by telephone, fax or email?
You can place an order by emailing orders@lookfantastic.com
You can fax your orders to +44 (0) 1273 777968 (24hrs)
The most effective
route for all queries is to use the appropriate email address, our email
advice is manned most of the day.
How do I write
to you?
You can write to the following address:
Lookfantastic.com
Unit 3, Hove Technology Centre
St Joseph's Close
Hove
East Sussex
BN3 7ES
United Kingdom
What is our complaints
handling procedure?
We aim to deal with any complaints in a fair, confidential and effective
manner. We will aim to acknowledge any complaint as soon as possible
but always within a maximum 5 working days at the very latest. We will
always try to provide a likely timescale in which we hope to resolve
the problem, if we cannot solve the problem.immediately.
Does a pack count
as one item?
Yes a pack, no matter how many items it includes counts as only one
item for delivery.
Can I change
my order details?
You can change your order details as long as the order has not been
shipped. This may change delivery times depending on whether the item
is in stock. Click here to check your order status
Is it safe to
use credit cards?
Please read our security information. We believe that this is the safest
way possible to give someone your credit card details, far safer than
paying for a meal at a restaurant or purchasing over the telephone.
How do I find
a certain product?
Please click
here to visit our search page.
Who is lookfantastic.com?
Lookfantastic is a company entirely owned by a group of leading European
professional hairdressing and beauty groups, dedicated to providing
the very best in quality and service. All advice on the site comes from
top professional hairdressers and leading manufacturers
